Satellite Phone FAQs

Is there coverage everywhere?

Yes, however the use of satellite devices may be prohibited or restricted in certain areas. Taking the device into areas where it is prohibited may result in its confiscation. Always obey the local laws and regulations on the use of these devices. If you are unsure, please contact the local customs office.

Can I use my satellite phone anywhere in the world?

Satellite phones can be used anywhere in the world – they are in the truest sense a global phone. There are however countries where useage is prohibited. Cellhire does not recommend taking your Iridum handset to these countries as there is a good chance it will be confiscated in Customs. For more information please visit http://www.bis.doc.gov, see also http://www.ustreas.gov/ofac.

How can I get a good connection with the satellite phone?

Find an unobstructed view of the sky, away from tall buildings and structures. Check your signal strength and try to remain stationary. This will help to keep your signal strong and reduce the likelihood of calls being dropped. If the signal strength is good but the connection sounds poor, persevere with your call. Your Satellite phone is likely to be working correctly and any interference may be temporary.

Where can I find my satellite phone number?

Your phone number is printed on a label affixed to the side of your satellite rental phone, it can also be found on the instruction sheet.

How do my contacts dial my satellite phone from the US?

Callers will dial 011 followed by your satellite phone number (this number begins with 8816).

How much does it cost for my contacts to call the satellite phone?

Verizon Wireless customers with international dialing can call an Iridium satellite phone for $6.00 per minute plus airtime, calls to satellite networks other than Iridium will cost $9.00 per minute. For landline phones and other cellular providers the caller must contact their service provider for rates.

Can you call forward to the satellite phone?

No. Unfortunately call forwarding is not available with the satellite phone.

How do I retrieve my voicemail and how much does it cost?

Press the envelope key. Call voicemail Select? will be displayed on screen, press ok. You will then be asked to enter the satellite phone number. You will be charged at $1.79 per minute to retrieve voicemail messages.

How do I dial an international dialing code on the satellite phone?

The + sign acts as any international exit code when dialed from the satellite phone. To dial internationally, simply enter + (press and hold the 0 key and the + sign will display) followed by the country code for the country you are calling and then the full phone number.
For example, the United States country code is '1', so to call 214 355 5200 from the satellite phone you would dial + 1 214 355 5200.

Can I send and receive text messages?

Yes you can. Text messages can be sent to and from other satellite phones. However, you will not be able to send text messages to or receive messages from cellular phones.

What do I do if my phone will not register on the network?

If the phone has registered on the network the (house) symbol will be displayed. If after five minutes it has not registered, simply press (up arrow) key followed by '8'. Ensure you have a clear view of the sky and there are no obstructions preventing you from getting a clear signal.

How will I know when the antenna is in the right position?

When you rotate the antenna it will lock into place when it reaches the correct position (45 degrees). You will hear an audible click when this happens. It will require a little extra torque to move it out of the locked position.

How do I change the plugs on the travel charger if plug A cannot be removed?

Plug A (the plug with 2 pins) is part of the travel charger but is designed to have other plugs fit over it. To attach a different plug, flip plug A up, so it is in the recess of the charger. Take the required plug (B, C, D or E) and firmly push it over the top of plug A, so that the pins from plug A are slotted into the holes on the back of the alternative plug.